For both discrete and OEM manufacturers, the shift is on to a more service-oriented way of doing business. Manufacturers are finding themselves focused more on customer engagement than product ...

There has been a significant increase in CX automation adoption among manufacturers, especially in customer service delivery, rebate management, IVR deflection and predictive analysis. As a disclosure ...

As industrial firms navigate economic uncertainties, the integration of advanced digital tools, in particular customer experience services, is proving essential for creating new revenue streams and ...

There are two sides to creating an amazing customer experience. There's the "smiles" side and there's the "systems" side. Put another way, there’s the caring-and ...

In the old days before digital tuners, radios had two tuning knobs -- one for general tuning (to get you in the ballpark) and one for fine tuning (to hone in on a specific frequency). Laura Wood, ...

Both service operations and manufacturing operations are in the business of satisfying customers, and that requires organization and planning. While the mechanisms and inputs for creating customer ...

The end goal of any company is a satisfied customer. The process of locating, obtaining and transporting the inputs needed to do this is the core function of supply chain management. Specifically in ...

“Elastic Cloud” allows for real-time management of materials and equipment destined for installation or servicing at even the most remote oil and gas fields. Advanced computing technology goes beyond ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...