Phone calls and letters are still going strong in debt collections, but outreach via digital channels such as text and emails is gradually creeping up. So is the use of artificial intelligence and ...

Debt collection is changing fast. AI-powered systems are replacing traditional call centers, operating 24/7 to recover debts while maintaining customer satisfaction. For banks, fintechs, and ...

With federal oversight in retreat, deep-pocketed collection companies are aggressively pursuing down-and-out consumers who are struggling with record levels of credit card debt. Meanwhile, consumer ...

Financial institutions use artificial intelligence (AI) and machine learning (ML) models to reshape debt recovery. Although you probably haven’t noticed any changes yet — these technologies are ...

Debt collectors rarely disappear on their own. Old balances can be sold, resold, and pursued in different ways for years, ...

If you've fallen behind on a $5,000 debt and a collection agency is hounding you for payments, you might be worried about what happens next. Owing a few thousand dollars to a debt collector can put ...

The future of debt recovery in India lies in predictive empathy A few years ago, the word “collections” would make most borrowers cringe and most lenders sigh. It evoked images of endless calls, tense ...

We may receive commissions from some links to products on this page. Promotions are subject to availability and retailer terms. After all, a lot can happen between defaulting on a debt and it landing ...

Dean Kaplan is President of The Kaplan Group. He writes about business debt collection, contract negotiations and provides financial advice. As a professional debt collector, I’ve heard a lot of myths ...

A council in Lincolnshire will review its approach to council tax debt collection. North East Lincolnshire Council said it ...