The new Teams Phone Extensibility will allow organizations to get the best of their Teams platform by integrating it with ...

Redmond is also launching a program called Microsoft AI Accelerator for Sales, to help business customers ditch legacy CRM systems and implement agents and AI services within sales organizations. That ...

Microsoft has announced the launch of two new artificial intelligence (AI) sales agents for Microsoft 365 Copilot. These ...

Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and multiple channels efficiently.

What will a LinkedIn integration with Office 365 and other Microsoft cloud products actually ... into products like the Outlook email client, Dynamics CRM, or even the recently released Planner ...