There’s a moment in every transformation leader’s career when a simple question becomes a breakthrough: “Why does this process even exist this way?” I’ve asked this question countless times across ...

The head of the IMP predicted at the dawn of this year that global GDP growth will slow for the third consecutive year. It was a gloomy way to kick things off, but also a realistic take on a business ...

According to the Process Excellence Network, 2025 will see a laser focus on operational excellence as a pillar of survival and competitiveness. Optimized process flows -- the right people, following ...

NEW YORK & MUNICH--(BUSINESS WIRE)--Celonis, the global leader in process mining, today announced the acquisition of Symbioworld GmbH, an innovative provider of AI-driven Business Process Management ...

Following its $3.3 billion acquisition of WNS, Capgemini is integrating advanced AI and consulting capabilities to redefine business process transformation.

FORT LAUDERDALE, Fla.--(BUSINESS WIRE)--ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and 500 firms, was recognized as an ...

Process intelligence that improves key supply chain, distribution, product, finance and customer operations has brought enormous, lasting business value to organizations across the globe. BMW, Allianz ...

Although the business landscape may be changing rapidly, one thing has remained the same: the need to evolve with it. No one knows what the future holds, but we can better prepare ourselves for ...

The key driver for the growth in the mortgage industry is customer satisfaction fueled by faster service and competitive time to market. The challenges with mortgage industry are heavy documentation, ...

Hackett Group and Celonis announce a strategic partnership combining process intelligence, enterprise benchmarking data from 97% of Dow Jones companies, and AI development platforms to help ...

The Fast Company Impact Council is an invitation-only membership community of top leaders and experts who pay dues for access to peer learning, thought leadership, and more. BY Shmulik Fishman Digital ...

At World of Workato’s latest tour stop in London last week, Vijay Tella, the company’s CEO, opened the day’s proceedings with a stark message: Welcome to the agent era — so full of promise, but so ...