Optus, Australia's second-largest telecoms services provider, said on Thursday that an independent review into its September outage found gaps in process, accountability, escalation, and information ...

Optus has released a much-anticipated review into September's network outage that left hundreds of people unable to reach Triple Zero (000) and was linked to two deaths.The review, by experienced ...

Optus has released the findings of an independent probe into the deadly triple-0 outage in September. Hundreds of emergency calls failed to go through during the outage, with two deaths directly ...

The telecommunication company’s report seeks to absolve management of any responsibility for the fatal events of September 18 ...

An independent review sharply criticizes Optus management for avoidable failures and cultural shortcomings in a fatal emergency call outage. Read more at straitstimes.com. Read more at ...

A report into Optus’s Triple-0 outage has uncovered a cascade of mistakes that left vulnerable Australians without emergency help when they needed it most. The failures occurred during a network ...

Optus has confirmed it has paid compensation in cash to customers affected by its nationwide outage in early November, after the telco was widely criticised for offering 200GB of extra data as an ...

Optus lost quality control over its network teams and call centres by outsourcing the essential work to overseas providers, an independent report into the catastrophic failure of its connectivity with ...

An independent review of an outage of Optus’ emergency call network in September suggested shifting call centre operations outside of Read ...

A week after a routine software update gone wrong left millions of Optus customers in the dark, questions around financial compensation and legal action are haunting the telco giant. Amongst the ...

Optus's Singaporean parent company, Singtel, has been exposed for paying zero corporate tax in Australia in 2023/2024 financial year, despite pulling in a staggering $8.2billion in the same period.

Kelly Bayer Rosmarin has been the Optus CEO since April 1, 2020, but most people only hear her name when the company gets caught up in a public relations disaster. Unfortunately for her, there have ...