Nearly all active message forums need moderation, as unmoderated forums can quickly degenerate into obscenity, slander and even illegal activity. Small businesses in particular often discover, as they ...

Focus groups consist of around six to 12 people from your company's target customer market. The purpose in holding a focus group meeting is to gather direct, personal insights from customers with ...

Let’s get right to it: Wolf Blitzer exceeded all of my expectations as moderator of Tuesday night’s Republican presidential candidate debate. The longtime CNN host came prepared with sharp questions ...

Plenty of social media products allow users to ask questions of a community and rate the best answers in an effort to identify helpful know-it-alls. But what if you need help to figure out what ...

I recently dusted off my focus-group–moderator shoes in order to run a few sessions on behalf of a big client. As I was preparing, I found myself jotting down a quick script with ground rules to help ...

Editor's note: PolitiFact has been fact-checking presidential debates since 2008. Editor Angie Drobnic Holan wrote this column reflecting on that experience. Do you yell at the TV when you see an ...

The town hall format is hard to get right for a moderator. It requires mixing tough follow-ups with lighter questions, and a good moderator has to know when to insert his or herself into the ...

Janet Brown, executive director of the Commission on Presidential Debates, the committee responsible for the debates, told CNN's Brian Stelter she does not think it is a "good idea" for the moderator ...

What do you do if a forum moderator becomes hurtful to your forums rather than helpful? A WebmasterWorld thread asks this question based on negative actions performed by a moderator of his forum that ...

You know that many startups fail to take advantage of one of the best kept secrets of product management and company strategy, the customer council. Here is how to operate one and some important traps ...