Businesses can capitalize on NFC capabilities that are more widely available with most smartphones supporting them.

EngageLab, a global leader in AI-powered omnichannel customer engagement , proudly presented its cutting-edge solutions at ...

By teaming up with established payment technology partners, businesses foster dynamic relationships that create a virtuous ...

To translate insights into action, brands should establish cross-functional collaboration between data analysts, marketers ...

"I know you’re going to make the right decision," the leading man's dad tells him The post ‘The Bachelor’ Grant Ellis Gets ‘Overwhelmed’ by Finale Engagement Decision | Exclusive Clip ...

Now you’re on hold with customer support, listening to the worst hold music known to man, wondering if you should return the thing and move to a remote cabin in the woods. This customer ...

But an amorphous definition of the technology may be masking its actual impact – and risks – with fewer professionals seeing it as “very important” in areas such as customer engagement. Artificial ...